Privacy Policy for LedgerFlow

1. Information we collect

• Account details such as your name, email, business name, and contact details.
• Business data you input, including products, customers, suppliers, and transactions.
• Messaging data such as phone numbers, message content, delivery status, and opt-in records (if you use WhatsApp Business features).
• Technical data like device type, browser, and IP address for security and diagnostics.

2. How we use information

• To operate and improve LedgerFlow, including onboarding and support.
• To maintain security, audit trails, and platform reliability.
• To communicate service updates, billing, and important notices.
• To deliver messages through Meta WhatsApp Business services when you enable that feature.

3. Legal basis

We process personal data to perform our contract with you, to comply with legal obligations, and for legitimate interests such as service improvement and fraud prevention, where applicable.

4. Sharing and disclosures

We may share data with trusted service providers (hosting, analytics, email, or payments) only as needed to deliver the Services. If you use WhatsApp Business features, we share relevant data with Meta to deliver messages. We do not sell personal data.

5. WhatsApp Business services

LedgerFlow may enable messaging through the Meta WhatsApp Business Platform. Meta processes certain information under its own terms and policies. We use WhatsApp data to deliver messages, provide support, and maintain compliance records. You are responsible for obtaining and maintaining user consent for messaging.

6. Data security and incident response

We use technical and organizational safeguards to protect data. No system is perfectly secure, so please use strong passwords and restrict account access to authorized staff. If we become aware of a security incident, we will notify affected parties as required by law.

7. Retention

We retain data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the data type.

8. Your rights and choices

Depending on applicable laws, you may have rights to access, correct, delete, or export your personal data. You can request deletion at Data Deletion or via the support page.

9. Cookies and analytics

LedgerFlow uses cookies or similar technologies to keep you signed in, remember preferences, and understand usage patterns. You can manage cookies through your browser settings.

10. International transfers

If data is transferred across borders, we apply appropriate safeguards to protect it in line with applicable laws.

11. Changes to this Policy

We may update this Policy from time to time. We will update the “Last updated” date and provide notice where required.

12. Contact

If you have questions about this Privacy Policy or your data, contact us via the support page.